Switching from ShipStation? | Shiptheory
Switching from ShipStation?

Better support.
All your carriers.
Live within a week.

Shiptheory connects every carrier you use automatically. Dedicated onboarding and UK-based support on every plan.

  • We rebuild your carrier rules before you go live
  • Most customers live in 5–7 days, zero disruption
  • UK-based team — you'll always know who to call
  • Royal Mail, DPD, DHL, Evri, FedEx and 40+ carriers
★★★★★Excellent on Trustpilot
★★★★★Excellent on Capterra
Book a slot
Tell us a bit about you, then pick a time. 30 minutes. No hard sell.
Step 1 of 2 · You'll pick a time next
Pick a time that suits you
No sales pressure · UK-based team
1,000+
UK retailers
40+
Carrier integrations
5–7
Days avg to go live
4.8★
Trustpilot rating
Built
in the UK
Why teams switch

What ShipStation gets wrong — and how we're different

These are the real reasons retailers move to Shiptheory.

ShipStation
Shiptheory
✗Support has declined — slow responses, tickets bounced between teams
✓Dedicated onboarding contact. UK-based team. Always know who to call.
✗Switching feels risky — rules to rebuild, carriers to reconnect, fear of downtime
✓We handle the migration. Rules rebuilt before you go live. Zero disruption.
✗Built for the US — UK carrier coverage feels like an afterthought
✓Built in the UK. Royal Mail, DPD, DHL, Evri — all first-class integrations.
✗Complex rule logic hard to maintain — SKU routing and weight rules need workarounds
✓Powerful rule engine built for exactly this. No dev work needed.
Migration process

Here's exactly what happens when you switch

No surprises. The process is visible from day one.

1
Day 1
Discovery call
We map your carriers, rules, order sources, WMS and ERP connections. Nothing gets missed.
2
Days 2–4
We rebuild your rules
Carrier logic, weight thresholds, SKU routing — all rebuilt in Shiptheory before you touch it.
3
Days 4–5
Test in staging
Live orders run through Shiptheory while ShipStation is still running. Nothing goes wrong you haven't caught.
4
Day 5–7
Go live
Flip the switch. Your team is already familiar. We stay on hand for the first few days.
Social proof

From retailers who've made the switch

★★★★★

"We were live within a week. The team rebuilt everything before we even touched the new system. Zero disruption to the warehouse."

HO
Head of Operations
UK fashion retailer · 12,000 orders/mo
★★★★★

"Support is night and day. We always know who to contact and get a response the same day."

EM
Ecommerce Manager
UK homewares brand · 4,000 orders/mo

Ready to make the switch?

A straight conversation about whether Shiptheory is the right fit — no sales pressure.

Book a 30-minute call See how it works
We'll tell you honestly if we're not the right fit
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